Water and Electricity

“…It is better to light a candle than curse the darkness…” – Eleanor Roosevelt

Tokara’s utility metering, management and recovery is provided by Remote Metering Solutions (RMS).
New users: Watch the ismrt! App and smrt!Wallet videos.

Application, Cancellation and Transfer Request

Application: ismrt! Service Application
To enable RMS to process your smrt!Wallet registration please complete the online form at least 2 work days before you take occupation.
Applications are processed on Mondays-Fridays 8 am to 5 pm.
Step 1: Complete and submit the application form
Step 2: Obtain RMS Reference Number to make payment
Step 3: Make payment of R2,620 (2025 rates) to RMS using the provided reference number, and the same bank as your bank

Cancellation: ismrt! Service Cancellation
To enable RMS to process your cancellation and refund request please complete the online form.
Cancellations are processed on Mondays-Fridays from 8 am to 5 pm.

Service Transfer Application: ismrt! Service Transfer Request
To enable RMS to process your transfer please complete the following online form at least 2 workdays before you take occupation of the new unit.
Transfer applications are processed on Mondays-Fridays from 8 am to 5 pm.

Information guides

Login to iSmrt! Wallet

RMS Contact details

Remote Metering Solutions (RMS) (Mon – Fri: 8am – 10pm | Sat: 8am – 4pm | Sun & Holidays: 8am – 2pm):

Call Centre : 0860 476 789
WhatsApp : 079 491 4858
General Email : estates@ismrt.co.za (general queries)
– Lead time 24-48 hours, could take up to 5 days should a technician be required for an onsite inspection.
Applications : apply@ismrt.net (application form and proof of payment for initial deposit or application queries)
– Lead time 48 hours
Proof of payments : pay@ismrt.net (all top-up proof of payments or payment queries)
– Lead time on manual allocations – 48 hours
Cancellations : cancel@ismrt.net (all cancellations or cancellation queries)
– Lead time 48 hours to process movement and 30 days for a refund

RMS statements (to access your online invoices and statements)

Understanding your Water and Electricity bill

In Joburg all households, including townhouses, pay the following council tariffs.
Tenants, by law, pay the same tariffs:

Water: – billed by Joburg at applicable rate per kL
Water Demand management levy: – billed by Joburg at a fixed monthly rate
Electricity: – billed by Joburg at applicable rate per kWh
Electrical Service Charge: – billed by Joburg at a fixed monthly rate
Electrical Capacity Charge: – billed by Joburg at a fixed monthly rate
Sanitation: – billed by Joburg at a fixed monthly rate (see note on sanitation charges of townhouses)
Refuse: – billed by Joburg at a fixed monthly rate

To calculate your expected monthly bill see the Calculators page under the Water and Electricity tab

View the full list of Joburg tariffs <HERE>.
View the NERSA approved electricity tariffs <HERE>.

Note: All the tariffs in the Joburg documentation are exclusive of VAT and VAT is also payable .

In sectional title complexes, the Water & Electricity billing is NOT managed by Joburg but by private companies appointed for this purpose.
The following additional charges apply to Tokara:

1. Smrt! Wallet fees (2025-2026).

Smrt! Wallet application fee: R2,620.00
- R1,000.00 is allocated as Deposit.
- R120.00 is allocated as the Smrt! Wallet application Admin fee.
- R1,500.00 is allocated towards your wallet for payment of Utilities.
Smrt! Wallet daily subscription fee: R4.98
Smrt! Wallet top-up fee: R12.00 (R50.00 admin fee if incorrect Wallet reference number is used)
Smrt! Wallet cancellation admin fee: R105.00 (not applicable if account is transferred)
SMS fee: (Excluding Welcome Message): R2.00

2. Common property water and electricity charges (based on participation quota (PQ) available <HERE>

Joburg Utility Tariffs

The tariffs (excluding VAT) applicable to all Tokara units are as follows (for historic tariffs click <here>):
Red values include VAT

Water (Rand/kL)

Tariff blocks	From 01 Jul 2021 (15% VAT)	From 01 Jul 2022 (15% VAT)	From 01 Jul 2023 (15% VAT)	From 01 Jul 2024 (15% VAT)	From 01 Jul 2025 (15% VAT)	From 01 Jul 2026 (15% VAT)
For the first 6 kilolitres	0.00 0.00 incl.	0.00 0.00 incl.	0.00 0.00 incl.	0.00 0.00 incl.	0.00 0.00 incl.	0.00 0.00 incl.
In excess of 6 kilolitres up to 10 kilolitres	20.28 23.32 incl.	22.26 25.60 incl.	24.33 27.98 incl.	26.20 30.13 incl.	29.84 34.32 incl.	33.57 38.61 incl.
In excess of 10 kilolitres up to 15 kilolitres	21.17 24.34 incl.	23.23 26.71 incl.	25.39 29.20 incl.	27.35 31.45 incl.	31.15 35.82 incl.	35.04 40.30 incl.
In excess of 15 kilolitres up to 20 kilolitres	29.68 34.13 incl.	32.57 37.46 incl.	35.60 40.94 incl.	38.34 44.09 incl.	43.67 50.22 incl.	49.13 56.50 incl.
In excess of 20 kilolitres up to 30 kilolitres	41.01 47.16 incl.	45.01 51.76 incl.	49.20 56.58 incl.	52.99 60.94 incl.	60.36 69.41 incl.	67.91 78.10 incl.
In excess of 30 kilolitres up to 40 kilolitres	44.86 51.58 incl.	49.23 56.61 incl.	53.81 61.88 incl.	52.99 60.94 incl.	66.01 75.91 incl.	74.26 85.40 incl.
In excess of 40 kilolitres up to 50 kiloliters	56.59 65.08 incl.	62.11 71.43 incl.	67.89 78.07 incl.	73.12 84.09 incl.	83.28 95.77 incl.	93.69 107.74 incl.
In excess of 50 kilolitres	60.65 69.75 incl.	66.56 76.54 incl.	72.75 83.66 incl.	78.35 90.10 incl.	89.24 102.63 incl.	100.40 115.46 incl.

Water Demand Management Levy (fixed Rand per month)

From 01 Jul 2021 (15% VAT)	From 01 Jul 2022 (15% VAT)	From 01 Jul 2023 (15% VAT)	From 01 Jul 2024 (15% VAT)	From 01 Jul 2025 (15% VAT)	From 01 Jul 2026 (15% VAT)
28.32 32.57 incl.	31.08 35.74 incl.	33.97 39.07 incl.	36.59 42.08 incl.	65.08 74.84 incl.	107.74 123.90 incl.

Electricity (Rand/kWh)

Tariff blocks	From 01 Jul 2021 (15% VAT)	From 01 Jul 2022 (15% VAT)	From 01 Jul 2023 (15% VAT)	From 01 Jul 2024 (15% VAT)	From 01 Jul 2025 (15% VAT)	From 01 Jul 2026 (15% VAT)
For the first 350kWh	1.6969 1.9514 incl.	1.8237 2.0973 incl.	2.0967 2.4112 incl.	2.3634 2.7179 incl.	2.6645 3.0642 incl.	2.2737 3.1322 incl.
In excess of 350kWh up to 500kWh	1.9465 2.2385 incl.	2.0919 2.4057 incl.	2.4051 2.7659 incl.	2.7110 3.1177 incl.	3.0564 3.5149 incl.	3.3318 3.8316 incl.
In excess of 500kWh	2.2180 2.5507 incl.	2.3837 2.7413 incl.	2.7405 3.1516 incl.	3.0891 3.5525 incl.	3.4826 4.0050 incl.	3.7964 4.3659 incl.
Service Charge (new from July 2024)				70.00 80.50 incl.	70.00 80.50 incl.	70.00 80.50 incl.
Capacity (Network) Charge (new from July 2024)				130.00 149.50 incl.	130.00 149.50 incl.	130.00 149.50 incl.

Network Surcharge of 6c (6.9c incl.) /kWh also applies to consumption over 500kWh

Sanitation (fixed Rand per month)

From 01 Jul 2021 (15% VAT)	From 01 Jul 2022 (15% VAT)	From 01 Jul 2023 (15% VAT)	From 01 Jul 2024 (15% VAT)	From 01 Jul 2025 (15% VAT)	From 01 Jul 2026 (15% VAT)
474.15 545.27 incl.	520.38 598.44 incl.	568.78 654.10 incl.	612.58 704.47 incl.	697.73 802.39 incl.	774.48 890.65 incl.

History

On 1 April 2017 Tokara Body Corporate became the reseller of utility services in Tokara through a pay-as-you-use collection system. Automatic Meter Reading (AMR) capable water and electricity meters were installed.

Remote Metering Solutions (RMS) was appointment for the management of the Tokara water, electricity, sanitation, and common property water and electricity payments. Remote Metering Solutions hosts residents’ utility wallets (smrt!Wallet), and provides consumption -, reconciliation – and monthly information to the trustees. RMS is part of the Electricity Resellers Association of South Africa (ERASA).

RMS launched the iSmrt! APP for residents to better manage utilities in November 2024.

RMS became METRONOMIC in October 2025.